2. Creating a Quick Reply

Adding a new quick reply is a simple process that allows you to store detailed response templates:

1. Click the "+ Add Quick Reply" button at the top of the Quick Replies management page.
2. A modal will appear where you can define the core content of your reply.
3. Enter your response message in the Content field (this is a mandatory field).

• Content: Type the exact text you want to use as a shortcut. This can include links, instructions, or standard greetings.

3. Managing and Organizing Replies

Once your library of replies grows, you can use built-in tools to manage them efficiently:

• Search: Use the keyword search bar to find specific replies by their content instantly.
• Filter Tabs: Switch between "All Replies", "Favorites", and "My Replies" to narrow down your selection.
• Favorites: Toggle the Star Icon on any reply card to pin it to your favorites list.
• Categorization: Each reply shows a "Mine" tag for items you've personally created.
• Bulk Selection: Use the checkbox on each card for bulk management actions.