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Wapto documentation

Webhook Integration

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1. Overview

Webhook Integration is the bridge between your external business ecosystem and Wapto's conversational power. It allows you to transform events from E-commerce platforms, CRMs, or custom ERPs into automated, high-fidelity WhatsApp notifications.

Universal Hub
Wapto Webhooks are platform-agnostic. If your system can send a POST request, Wapto can process it and trigger a mapped response.
Webhook Integration Overview

2. Webhook Configuration

Setting up a webhook involves creating an endpoint in Wapto and mapping external payloads to specific message triggers.

Core Features
  • Dynamic Endpoint Creation: Generate unique URLs for different incoming event sources.
  • Cross-Platform Mapping: Align external event keys (e.g., "order_status") with WhatsApp Template triggers.
  • Real-time Fulfillment: Instantly notify customers of shipment updates, payment confirmations, or policy changes.

3. Implementation Protocol

Follow these steps to synchronize your business events with WhatsApp messages.

Step 1: Generate Webhook URL
  • Navigate to Webhooks in the Wapto sidebar.
  • Click on + Create Webhook.
  • Copy the generated Webhook URL and Secret Key.
Step 2: External System Setup
  • Go to your platform's Webhook settings (e.g., Shopify, WooCommerce).
  • Paste the Wapto Webhook URL.
  • Select the events you wish to track (e.g., "Order Created", "Subscription Cancelled").
Step 3: Trigger & Template Mapping
  • Back in Wapto, map the incoming event to a specific WhatsApp Template.
  • Define conditional triggers if you only want messages sent under specific circumstances.
  • Click Activate to begin live processing.
Scenario: Payment Failure Alert

Recover lost revenue with proactive conversational alerts.

  • Trigger Source: Payment Gateway (Stripe/Razorpay).
  • Event: charge.failed.
  • Wapto Action: Send "Payment Link" template with a direct checkout button.

4. Strategic Governance

Integration Best Practices
  • Security First: Always verify the incoming payload with the Wapto Secret Key to prevent spoofing.
  • Rate Management: Ensure your external system doesn't exceed WhatsApp's messaging rate limits during bulk events.
  • Message Sequencing: Use Delays to avoid overwhelming customers with multiple webhooks at once.

Operational Tip: Monitor the Webhook Logs daily to identify any failed payload deliveries or mapping errors.